Head of Operations and Client Delivery

Full Time
Senior Manager/Supervisor

Location: Remote (outside of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio  


Who We Are 

Intervene K-12 is a fast growth education company, positioning itself to become a leader in global education. We have been awarded state and federal opportunities to expand our impact which is driving exponential growth. We provide assessments, analytics, and online instruction to assist students struggling in math, reading, science, and English Language (EL/ ESL). Intervene K-12’s programs have served over 30,000 students and have made a significant impact on economically disadvantaged students. 

What We Are Looking For

We are looking for a self-driven, resourceful, hardworking Head of Operations and Client Delivery to lead and oversee the day-day operations units of our company. As Head of Operations and Client Delivery, you will develop and implement cross functional strategies to drive operational excellence through process improvement and to ensure our operations run smoothly and efficiently.   

Reporting to the CEO of the company, the Head of Operations and Client Delivery is a part of the leadership team and will be responsible for optimizing our company's operating capabilities, employing strategies to maximize customer satisfaction, deliver high quality content, and provide effective online instruction. The Head of Operations and Client Delivery will oversee the operational business units including Partner Success & Client Support, Content Delivery, and Online Instruction.  

The Head of Operations and Client Delivery must be capable of executing functions and standing up systems for additional team members to take on with company growth. Great people skills, excellent business acumen, outstanding work ethic, resourcefulness, and self-drive are must-haves for this role. 

What You Will Do

Responsible for delivery on all Products to clients. Customer engagement and technical / client support. Must be focused on Process Improvements, Operational Excellence, Quality, and Delivery Focused.  

  • Integration Management 
  • Customer & Client Support 
  • Cross-functional and Stakeholder Management  
  • Operations / Tutoring & Fulfillment  
  • Content Delivery Team 
  • Drive Software Team and Product Delivery  
  • Internal KPIs Reporting & External Data Reporting  
  • Lead Operations Units, Client Services, Content Development, Partner Success & Client Support, and Online Instruction 

Day-to-Day: Develop actionable business strategies, tactics, and execute plans that ensure alignment with short-term and long-term objectives developed in tandem with each operations unit.

  • Develop and implement processes for scaling operations to expand business, including personnel, technology, and administrative functions. 
  • Analyze internal operations and identify areas of process enhancement.  
  • Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting. 
  • Drive Process Improvements. 


What You Bring

  • Bachelor’s required or MBA (preferred) in Engineering, business, or related field 
  • Experience in Industrial, Supply Chain Management preferred
  • 6+ years of experience in Management of Strategic Operations  
  • Experience in Process Improvement; Lean Six Sigma Certification is preferred
  • Leadership skills, with steadfast resolve and personal integrity 
  • A solid grasp of data analysis and performance metrics 
  • Be able to diagnose problems quickly and have foresight into potential issues 
  • Problem-solver mindset 
  • High level self-starter 
  • Education sector experience is a plus 
  • Passion for education 
  • Strong Leadership and Organizational skills


Timeline for Hire: Immediate

Location: Remote (outside of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio  


To Apply:  

Please apply directly from our website Careers page (intervenek12.applytojob.com/apply/) with your resume, including a cover letter with salary requirements. 


Why Intervene K-12?

We Think Intervene Is a Great Place to Work - We're a Rapidly Growing Startup

Here at Intervene, we engage and empower students to achieve their academic goals. We unlock the potential of educators and administrators, improving their ability to lead and use data to deliver world-class instruction. 

Compensation: Base salary with benefits.

Benefits: No waiting - employee benefits start on day one. We offer a 401(k) matching contribution, employee assistance program (EAP), medical, dental, vision, short-term and long-term disability, and life insurance!

Learn and get promoted: Join us at the start of our journey - we are in this together! We're growing quickly and believe in promoting from within. You can learn and grow your career here.

Join a legitimately secure tech start-up. We have best-in-class technology and a people team!



Intervene K-12, Inc. is an Equal Opportunity Employer and is committed to diversity. Intervene K-12, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. 



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